Divya Ch

Servicenow Consultant @Alorica

Salt Lake City, UT, US

Involved in gathering the Business Requirements and interacting with the Helpdesk users and end users to understand the existing functionality, current state processes, and tools to get a better view of the Business Processes and functionality to document and configure the ServiceNow Platform.• Delivered reports and analytics solutions to business stakeholders using ServiceNow performanceanalytics.• Delivered ServiceNow configuration and enhancement requests. Responsible for the creation andmaintenance of groups and permissions for users.• Integrated the data from SAP to ServiceNow by using API, Web services, and captured that data inServiceNow by creating a table. Configured Notifications, created Events to trigger the notifications, and made a Record producer to capture the data from the table.• Used business Rules, Client Scripts, Script Includes, and UI Policies to configure the Record Producer.• Involved in discussion with other technical teams to meet the business and technical requirements forServiceNow,such as SMTP Admin, IBM Data Power, Web-service Owners, and DBA to build integrationto external and internal systems, currently using SMTP (EMAIL), MID Server, and Web Service(Construction, integration, testing).• Development of the Service catalog, which includes creating new catalog items, designing workflows, and execution plans. Creating database views to pull the reports on variables that are being used by catalog items. Creating the UI pages and using them in catalog items.• Configured multiple Catalog Items; Front-end web / GUI components using JavaScript, web-servicesintegration using SOAP and REST, CSS, HTML5.• Created UI Actions, UI Actions, Business Rules, and Client Scripts extensively using Glide Forms,Records, Scratchpad, AJAX, and the Glide System.• Worked on CMDB from scratch. Configured multiple forms for the Asset module using the Configuration Management Database.

Sathyabama Institute of Science & Technology, Chennai

Bachelor of Engineering - BE