Divya Bhanushali

Experience

1. Deputy Manager

   Kotak Mahindra Bank

   Oct 2024 — Present · Mumbai, IN

   SDO- AuthorizerCustomer Service Supervision:Spearheaded customer service operations by authorizing day-to-day transactions and ensuring adherence to quality standards and turnaround time (TAT) for all customer requests.Transaction Authorization: Authorized client-induced financial transactions including RTGS, NEFT, and internal fund transfers, ensuring compliance with internal controls and RBI guidelines.Clearing Operations: Oversaw and authorized CTS clearing activities, ensuring accuracy in cheque processing and timely settlement of instruments.Customer Instructions Oversight:Reviewed and authorized processing of customer requests such as issuance of account statements, address and mobile number updates, PAN and nomination modifications, and booking of Fixed and Recurring Deposits.Cash Management & Authorization: Monitored daily cash transactions including receipts and payments, verified cash reports, and ensured timely cash offloading to the currency chest. Authorized large-value cash transactions in compliance with regulatory norms.Account Opening Authorization: Scrutinized account opening forms for KYC compliance before dispatch to the Regional Processing Centre. Followed up for account activation within TATCross-Selling Supervision: Oversaw cross-selling efforts by guiding team members in offering banking products like FDs, RDs, Mutual Funds, Insurance, and Credit Cards, along with loan products such as Home Loans and Car Loans.Alternate Channel Enablement:Supervised customer onboarding to digital channels like ATM, Mobile Banking, and Internet Banking; ensured successful demo and instant activation via Phone Banking Kiosk.

Education

• Jain (Deemed-to-be University)

  Master of Business Administration - MBA

  2022 — 2024

• S K Somaiya Vidyavihars College of Arts Science & Commerce Vidyavihar Mumbai 400 077

  Bachelor of Commerce - BCom

  2020 — 2021