Divya Baratam
VMware by Broadcom - Technical Support Engineer
- Role
- Technical Support Engineer at Wipro
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Divya Baratam
VMware GSS Technical Support Engineer (L3) at Wipro | Broadcom, resolving high‑severity vSphere & vCenter issues for global enterprises—PSODs, host isolation, HA/DRS faults, and complex upgrade failures. 600+ ESXi hosts upgraded (6.5 →7 / 8.0) via Lifecycle Manager & scripted automation—zero unplanned downtime, full rollback readiness. Performance‑tuning expert—deep‑dive esxtop analysis, storage‑latency remediation, CPU‑contention mitigation, and stuck‑snapshot recovery to restore SLA‑critical VMs. Networking authority—troubleshoot VLAN/DVS uplink mismatches, jumbo‑frame MTU fragmentation, NIC driver conflicts, and vMotion/Storage vMotion congestion. Storage & vSAN guardian—diagnose disk‑group degradation, iSCSI/NFS connectivity loss, multipath errors, and datastore unavailability to secure petabytes of data. Migration strategist—plan & execute P2V/V2V, affinity‑rule realignment, and live workload balancing for 10 multinational data centers. Security & compliance advisor—harden configurations, validate patch levels, remediate certificate/auth issues, and guide customers on best‑practice baselines. Incident & major‑incident leader—drive IM/MIM bridges, perform rapid log analysis, coordinate cross‑team escalations, and craft post‑mortem reports Knowledge‑base contributor & mentor—author troubleshooting runbooks, share lessons learned, and upskill teammates through remote support sessions.🤝Collaborative communicator—bridge engineering, operations, and customer teams, translating complex virtualization challenges into actionable solutions that keep business‑critical services online.
Experience
Technical Support Engineer
Jun 2024 — Present · Visakhapatnam, IN
Education
Gayatri college of science and management, srikakulam
Bsc, Computer Science
2017 — 2020
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