Divya Allu
Escalation Specialist
- Role
- Escalations Representative at Wells Fargo
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Divya Allu
Detail-oriented and proactive Escalation Specialist with over 3.7 years of experience in…
Experience
Escalations Representative
Apr 2023 — Present · Hyderabad, IN
Support internal and external clients with inquiries and complaints regarding financial products and services.Managing Escalated Complaints from clients, conducting investigative steps to identify the root cause of the issue. Resolving the clients’ issues and preparing correspondence through email, ensuring high levels of customers’ satisfaction. Handling and protecting the confidentiality. Collaborating with internal departments for the research.Providing feedback to upper management about customer issues. Managing Service Level Agreements (SLAs) efficiently to resolve the complaints.
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