Divya
Immediate Joiner || ServiceNow Developer || CSA Certified || ITSM || CMDB || Discovery
- Role
- Senior Technical Process Executive at Infosys BPM
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Divya
ServiceNow Certified System Administrator with 3yrs experience in IT support, technical troubleshooting, and ServiceNow ticketing. Skilled in incident management, problem resolution.Currently working as a Senior Technical Process Executive at Infosys BPM, handling customer queries and ticket creation in ServiceNow. Seeking a transition into a ServiceNow Developer role to leverage knowledge of ServiceNow administration, scripting, and customization. Having additional micro-certifications in Flow Designer, Performance Analytics, and Virtual Agent.Passionate about problem-solving and continuous learning, with a drive to create impactful solutions that simplify processes and enhance user experience.
Experience
Senior Technical Process Executive
Feb 2025 — Present · Bengaluru, IN
Worked on ServiceNow ITSM, Incident Management.
Education
SR EDU Center
Intermediate
2014 — 2016
Tejaswi High School
SSC
2013 — 2014
Vaagdevi College of Engineering
BTech, ITOM
2016 — 2020
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