Divjot K.

About Divjot K.

Detail-oriented and customer-centric Senior IT & Cloud Inside Sales Professional with over 11 years of experience in corporate business development, new inbound account sales, key account management, and client relationship management. My expertise spans sales operations and B2B sales across enterprise and SMB segments within the cloud computing, IT, and telecommunications industries. I have managed accounts across diverse verticals, including retail, manufacturing, travel, hospitality, public sector, financial services, and technology, primarily within the EMEA region.I am skilled in lead generation, needs assessment, requirement mapping, building market and business relationships, sales closure, global account management, and applying advanced sales strategies.Currently, I work as a Senior Sales Support & Customer Success Specialist, supporting cloud and enterprise sales teams across the deal lifecycle. My role includes pre-sales support, quote and contract coordination, and close collaboration with cross-functional teams to ensure smooth and consistent customer experiences. I have also supported enterprise cloud deals across Rackspace Public and Private Cloud solutions, including Cloud Applications, Cloud Data, Cloud Platforms, and Cloud Security, strengthening my exposure to multi-solution cloud environments and enterprise deal structures.I am also expanding my experience into Customer Success, initially through shadowing Customer Success Managers and now through hands-on ownership of a set of accounts, where I support onboarding, adoption, and ongoing customer engagement. I currently manage a portfolio of assigned accounts in a CSM capacity, including conducting Monthly Business Reviews (MBRs), monitoring customer health, and coordinating with cross-functional teams to support retention and value realization. This experience is enabling me to actively bridge sales and customer success while developing practical exposure to post-sales lifecycle management.

Experience

1. Senior Sales Support & Customer Success Specialist Sales Strategy & Sales Operations

   Rackspace Technology

   Feb 2024 — Present · Gurugram, IN

   Managing Enterprise, SMB and Commercial cloud accounts across the EMEA region ensuring exceptional service and strategic account growth for diverse customer segments.• Partnering with an experienced sales and customer success team in identifying and capitalizing on new growth opportunities, closing inbound leads, and exceeding revenue targets. • Skilled at developing and maintaining customer relationships, negotiating contracts, and delivering exceptional customer service while managing a designated portfolio of accounts, serving as the primary point of contact for inquiries, concerns, and sales opportunities. • Cultivated relationships with key customer contacts to understand their needs, identify upselling opportunities, and contributed to new sales initiatives through proactive cold calling as well as building and delivering campaigns in collaboration with the marketing department.• Owned the entire sales process for upgrades and smaller transactional business, from identification to quoting, negotiation, and closing, ensuring accuracy and compliance with company standards.• Collaborated with new sales teams to drive inbound transactional opportunities.• Supported managed account base with account planning activities, assisting in strategic decision-making and revenue forecasting while consistently exceeding revenue targets and enhancing Net Promoter Score (NPS) from customer base.• Collaborated with cross-functional teams including Customer Success, Product Configuration and Management, Solution Architects, Pricing, Billing/CVP, Salesforce, and Legal to ensure seamless implementation and deliver comprehensive hybrid and multicloud solutions across major technology platforms such as AWS, Azure and GCP, enhancing customer satisfaction for cloud clients.• Maintained superior knowledge of Rackspace\'s offering and services, effectively communicating over phone and email, and demonstrating strong negotiation skills to secure deals

Education

• Sacred Heart Senior Secondary School, Chandigarh

  Commerce

• GGDSD College,Sector 32 C, Chandigarh

  Bachelors of Commerce (B.Com), Economic Honours

  2011 — 2013

• Chitkara University

  Master of Business Administration - MBA, Marketing

  2013 — 2015

Skills

• Management
• English
• Interpersonal Skills
• Microsoft Office
• Sales
• Presentation Skills
• Teamwork
• Team Management
• Communication
• Photoshop
• Training
• Social Media
• Listening
• Microsoft Word
• Decision Making
• Project Management
• Business Development
• Digital Marketing
• Social Media Marketing
• Powerpoint
• Microsoft Excel
• Business Strategy
• Strategic Planning
• Problem Solving
• Operations Management
• Research
• Mentoring
• Public Speaking
• Product Development
• Proposal Writing
• Marketing
• Crm
• Marketing Strategy
• Outlook
• Leadership
• Customer Engagement
• Advertising
• Client Engagement
• Key Account Management
• Negotiation