Divith Ullal

About Divith Ullal

I’m a customer-focused Key Account Manager with 8+ years of experience driving growth…

Experience

1. Key Account Manager

   Zoho

   May 2024 — Present · Chennai, IN

   As a Key Account Manager at Zoho, I am responsible for managing strategic customer relationships post-sales to ensure continued success, growth, and satisfaction. My core focus lies in driving account retention, identifying opportunities for cross-sell and upsell, and delivering value through a consultative, solutions-first approach.Key Responsibilities:Managing a portfolio of high-value accounts across industries, ensuring consistent engagement and proactive support.Understanding client business goals and aligning Zoho’s suite of products to help them achieve measurable outcomes.Collaborating with internal teams—including product, support, and technical specialists—to resolve challenges and drive adoption.Identifying opportunities for account expansion through strategic cross-sell and upsell initiatives.Monitoring account health, usage trends, and feedback to mitigate churn and build long-term loyalty.Acting as a trusted advisor and key point of contact for all post-sales interactions.This role requires a mix of customer empathy, business acumen, and deep product knowledge—qualities I strive to bring to every interaction.

Education

• Kendriya Vidyalaya

  10th Grade

Skills

• Microsoft Office
• Html
• C
• Customer Service
• C++
• Windows
• Management
• Microsoft Excel
• Sql
• Project Management