Divita Divita
IT Specialist @Creative Destruction Lab
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WORK HISTORY
IT Specialist @Creative Destruction Lab
Vancouver, BC, CA
Managed IT Infrastructure: Oversee the maintenance and performance of 200+ desktops and laptops, ensuring a 99% uptime and continuous optimal performance across all devices.• Remote Support Excellence: Provide comprehensive remote desktop support to 150+ MacOS and Windows clients, achieving a 95% resolution rate within 24 hours for all technical issues.• SaaS Administration: Administer accounts across 10+ SaaS platforms, streamlining SSO workflows that reduced login-related support tickets by 30%.• Employee Onboarding/Offboarding: Spearhead the onboarding and offboarding process for 50+ employees annually, ensuring timely access to necessary accounts, hardware, and services within 1 business day.• Cost Optimization: Monitor and manage the budgeting and billing for SaaS tools, implementing cost-effective strategies that resulted in annual savings of for the organization.• Security Enhancement: Implemented advanced security measures that decreased network vulnerabilities by 30%, safeguarding the company’s data and IT infrastructure.
EDUCATION
Kwantlen Polytechnic University
Computer information diploma
ABOUT DIVITA DIVITA
As a Computer Information Systems major at Kwantlen Polytechnic University, my academic…
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