Erica Ofosu
Buysmart Supervisor @Foodbuy USA
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WORK HISTORY
Buysmart Supervisor @Foodbuy USA
US
Actively monitor inbound client/customer activity using the Remedy, Cisco Phone systems and all other application platforms to readily address spikes in activity as well as identifying trends for support.• Work collaboratively with key business leaders with process improvement, new support needs & on-going processes to assist with strengthening business relationships.• Work collaboratively with fellow BuySmart leadership to monitor & coach all associates as needed.• Provide suggestions and ideas for process improvement, improved ways of doing business to meet the needs of the customer.
EDUCATION
Kaplan University
Bachelor's degree, Psychology
Bethel University of Tennessee
Master of Business Administration - MBA, Human Resources Management/Personnel Administration, General
University of Phoenix
Associate's degree, Accounting
SKILLS
ABOUT ERICA OFOSU
Customer Success leader with 8+ years of experience managing enterprise and mid-market client relationships in fast-paced, highly regulated environments. I specialize in escalation management, client retention, and translating complex operational and technical issues into clear, actionable solutions that protect customer trust and long-term partnerships.I currently lead remote customer success operations, partnering cross-functionally with operations, technical teams, and senior leaders to improve service delivery and customer outcomes. My background includes supporting large-scale enterprise and healthcare clients, guiding strategic client conversations, and developing high-performing customer success teams.I’m most effective in roles that require relationship-building, executive communication, and balancing technical detail with business strategy. I’m passionate about delivering measurable value, improving customer experience, and building scalable processes that support long-term client success.Core strengths:Customer Success Leadership | Enterprise Accounts | Client Retention | Escalation Management | Cross-Functional Collaboration | Regulated Environments | Remote Team Leadership
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