Divina Mensa-Kuma
Product Analyst @Deutsche Bank
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WORK HISTORY
Product Analyst @Deutsche Bank
Collaborated with engineering and platform teams to troubleshoot user journeys, identify recurring pain points, and drive enhancements that improved overall platform usability- Supported product roadmap initiatives by gathering user feedback from surveys, tickets, and direct engagements, and translating these insights into actionable items for development teams- Spearheaded two large-scale platform migrations (impacting users), coordinating cross-functional efforts, analysing usage data, and managing stakeholder communications to ensure a smooth transition- Scaled adoption of the bank’s Kubernetes OpenShift platform from to users by leading targeted engagement campaigns across Microsoft Teams and Confluence- Managed end-to-end user communications for platform updates and feature rollouts, increasing stakeholder engagement and responsiveness by 25%- Organised webinars, training, and enablement sessions to educate users and drive platform adoption, fostering a product-led support ecosystem- Analysed platform performance metrics and user sentiment data to produce insights that informed product direction and team priorities- Acted as a key liaison between customers and internal teams, advocating for improvements to tooling, documentation, and support processes based on real-time user feedback.Deployed as a contractor via Albany Beck
EDUCATION
De Montfort University
Bachelor of Science - BS
ABOUT DIVINA MENSA-KUMA
With experience in product analysis and customer success, I focus on solving complex…
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