Divik Saxena

About Divik Saxena

Manage a team of 15-20 Sellers where each seller will provide the client services to the pre-existing customers, on their currently running Ad products and ad campaigns, by providing strategic advertising, advisory and back-end support as after sales service.

Experience

1. Senior Analyst

   Accenture

   Apr 2023 — Present · Gurugram, IN

   Led and motivated a team of Google Ads account strategists to provide high-quality service to advertisers across the North American region. Developed and implemented strategies to improve client performance and automate accounts- Worked with the team to develop and implement strategies to improve the performance of client accounts. This included setting goals, developing plans, and tracking results. Also helped the team to automate accounts to save time and improve efficiency- Served as the primary point of contact for advertisers with questions or concerns. Resolved issues in a timely and efficient manner- Defined and tracked service-level agreements (SLAs) to ensure that the team was meeting the expectations of clients. This included monitoring metrics such as customer satisfaction (CSAT), revenue, quality, attrition, and shrinkage- Delivered training sessions to the team on new features and updates to the Google Ads platform. This helped the team to stay up-to-date on the latest best practices and ensure that they were providing the best possible service to clients- Developed reports and dashboards to track the performance of client accounts. This allowed the team to identify areas for improvement and take proactive measures to improve performance- Met with team members on a weekly and monthly basis to discuss their performance and provide feedback. This helped to ensure that the team was meeting their goals and developing their skills.

Education

• NMIMS Global Access School for Continuing Education

  PGDBM, Marketing/Marketing Management, General

  2020 — 2022