Divanshu Sharma
Business Operations & Analytics Leader | Driving Efficiency with Power BI, Tableau & SQL | Experienced in OTC, Process Optimization & Stakeholder Management.
- Role
- Senior Analyst at Accenture
- Location
- Jaipur, RJ, IN
- LinkedIn followers
- 500 followers
About Divanshu Sharma
Data Analyst and Team Lead with 6+ years of experience in process optimization…
Experience
Senior Analyst
Aug 2022 — Present · Jaipur, IN
Leading transitioning business from Onshore to India of Customer Master Data, Invoicing and Cash Application of 2 countries ( Australia & Korea ).• Managing team of 15 associates and performing 1x1s, performance discussions, appraisals and publishing the weekly/monthly/quarterly TAT.• Overseeing the day-to-day operations of the team.• Fielded incoming calls daily and addressed Invoices questions and concerns to serve customer needs.• Liaised with management to resolve complex issues and problems to maximize client satisfaction.• Support definition, and measure and monitor Service Level Agreements (SLAS) and Key Performance Indicators (KPIs) for delivery teams and drive initiatives to improve them.• Support end-to-end process transformation initiatives, evaluating & proposing solutions related to process transformation, new-age technologies, service locations, RPA opportunities; process performance management, with a focus on reducing process costs, increasing efficiency, and maximizing investment returns.
Education
SVKM's Narsee Monjee Institute of Management Studies (NMIMS)
Master of Business Administration - MBA, Banking and Financial Support Services
S S Jain Subodh P G College, Jaipur
Bachelor of Commerce, Business/Commerce, General
2015 — 2018
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.