Divanshu Sharma
Lead Consultant| Business Innovation | Incident and Delivery Management| People & Process Management | Project and Transition Management| Customer Experience & Customer Success |
- Role
- Lead Consultant at Xebia
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Divanshu Sharma
IT operations with 14+ years of experience managing IT infrastructures,Project…
Experience
Lead Consultant
May 2024 — Present · Gurugram, IN
Working as a Team Lead for the Application management and L1 support team supporting 24+ business Applications and providing IT infra services to EU Customer with 24 *7 Support. Proactively working as Jira Admin and Managing Access for Business Crtitical Applications.
Education
IMT Gaziabad
Master of Business Administration (MBA)
2011 — 2013
DAV Vikas Puri New Delhi
1st Grade
1994 — 2006
PDM College of Engineering - India
Bachelor of Engineering - BE
2006 — 2010
Skills
- Blackberry Enterprise Server
- Customer Service
- Service Management
- Incident Management
- Service Desk
- Itil Process
- Microsoft Office
- Windows
- Rsa Securid
- English
- Transition Planning
- Analysis
- Itil Process Implementation
- Troubleshooting
- Teamwork
- Outlook
- Active Directory
- Windows Server
- Eroom
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