Diva Almeida

About Diva Almeida

Throughout my career, I’ve focused on making operations run smoothly. As an Executive…

Experience

1. Executive Assistant Ii

   Cox Communications

   Jun 2006 — Present · West Warwick, RI, US

   Provide dedicated executive support to the New England Market Leader and the Vice President Human Resources, ensuring seamless coordination and communication.• Lead cross-functional teams and facilitate decision-making for regional and national projects, resulting in streamlined processes and successful project outcomes.• Act as a vital liaison between the Marketing and Field Service departments, effectively translating and conveying critical information to enhance Field Service personnel\'s understanding and performance.• Conduct timely research and deliver accurate responses to field technicians\' inquiries during meetings, contributing to improved information dissemination and problem-solving.• Orchestrate multi-day executive offsites, overseeing travel arrangements, securing meeting spaces, and coordinating catering, resulting in productive and efficient events.• Produce dynamic presentations and documents for key company events, including senior team meetings, all-employee gatherings, and leadership conferences, ensuring effective communication and engagement.• Manage confidential documents and files with the utmost discretion, maintaining impeccable organization and accessibility for executive decision-making.• Streamline administrative processes, create expense reports, coordinate complex calendars, arrange travel, develop meeting agendas, and provide comprehensive meeting notes.• Resolve escalated executive customer complaints by collaborating with relevant stakeholders, fostering an exceptional customer experience, and preserving client relationships.• Cultivate strong verbal and written communication skills, demonstrating exceptional administrative and organizational prowess, and effectively balancing multiple high-priority tasks.• Spearhead the development and maintenance of team SharePoint and Microsoft Teams sites, enhancing collaboration and information sharing among team members.

Education

• The Sawyer School

  Travel and Tourism Certificate, Travel, Hospitality

  1996 — 1997

• University of Phoenix

  Associates Degree, Business

  2009 — 2012

• Johnson & Wales University

  Bachelor of Science, Business Management

  2010 — 2014

Skills

• Microsoft Office
• Administrative Assistance
• Powerpoint
• Budgets
• Project Management
• Microsoft Word
• Employee Relations
• Telecommunications
• Data Entry
• Marketing Communications
• Process Scheduler
• Team Building
• Troubleshooting
• Customer Satisfaction
• Time Management
• Microsoft Excel
• Outlook
• Office Administration
• Certified Six Sigma Green Belt
• Project Planning
• Marketing
• Event Planning
• Administrative Assistants
• Spreadsheets
• Program Management