Ditipriya

WORK HISTORY

EDUCATION

ABOUT DITIPRIYA

Objective :I am a results-driven hospital operations professional with 16+ years of experience, worked as a DGM – Operations in a multi-specialty hospital.Over the years, I’ve led end-to-end hospital functions including OPD/IPD management, patient experience, NABH readiness, process optimization, discharge planning, and grievance handling. I specialize in improving operational efficiency, reducing turnaround times, and aligning quality care with business outcomes.I’m passionate about creating systems that deliver both excellence in patient care and operational sustainability. My leadership philosophy is grounded in proactive planning, cross-functional coordination, and data-driven decision-making.Job Profile:As Deputy General Manager – Administration, responsible for overseeing and managing all non-clinical operations of the hospital to ensure efficient functioning, regulatory compliance, high patient satisfaction, and financial sustainability. Acts as a key member of the leadership team to support clinical excellence through streamlined administrative services.Hospital Operations / Administration-Ensure professional and high-class Patients service experiences. Overseeing the day-to-day operations for all departments-Oversee daily administrative operations including IPD/OPD flow, front office, admissions, billing, and patient services-Ensure smooth functioning of hospital infrastructure, biomedical equipment, housekeeping, security, and maintenance services-Maintain compliance with statutory and legal regulations including NABH, Fire Safety, Biomedical Waste, AERB, and other licenses-Lead and manage cross-functional administrative teams. Drive staff training, discipline, appraisal, and team development-Monitor budgets, optimize cost-efficiency, reduce overheads, and contribute to business growth by improving operational KPIs-Collaborate with clinical and nursing teams to enhance patient experience-Act as a liaison between hospital leadership, consultants, and support functions to align operational goals with the hospital’s mission-Coordinating with visiting consultants and referral doctors to finalize agreements and initiate VC code creation in the VC Application for onboarding-Planning and executing department-wise promotional campaigns to support consistent revenue growth and patient engagement-Monitoring unit inventory utilization, Rooms/ Beds allocation and their utilization-Develop, recommend, implement and interpret new or revised policies, standards and procedures, monitor policies and procedures.