Dithi Lokesh Gatty

Fulfilment Associate @Hive

Berlin, DE

Ensured on-time, accurate order processing, improving customer satisfaction and minimizing complaints.• Assist supervisors with floor operations, ensuring smooth workflow and task coordination.• Manage the full returns process, including receiving, inspecting, documenting, and processing returned items accurately.• Trained and onboarded new employees, enhancing team productivity and ensuring compliance with company policies.• Developed strong problem-solving skills, handling fulfilment challenges that directly impacted customer satisfaction.• Executed daily fulfilment tasks with precision, adhering to safety protocols and quality standards. • Enhanced operational efficiency by maintaining up-to-date product and service knowledge