Diana Tapia
Client Success Manager @Isaac Instruments
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WORK HISTORY
Client Success Manager @Isaac Instruments
Saint-Bruno, QC, CA
Manage AA and client accounts.• Generate revenue through upselling, strengthening relationships, and ensuring product adoption.• Lead discussions on expansions, and additional services.• Negotiate renewals by demonstrating the ongoing value of the solution.
EDUCATION
McGill University School of Continuing Studies
Contract Negotiations
McGill University School of Continuing Studies
Certificate, Business Startups
ALI - Académie Linguistique Internationale
French Language and Literature
Université de Montréal (University of Montreal)
Master's degree, International Law
Universidad del Pedregal
Bachelor's degree in Law, Law
Escuela Mexicana Canadiense de Inglés
Teaching English as a Second Language, English
General Society of Writers - Mexico
Writer, Writing and idiomatic property
Université de Montréal (University of Montreal)
Masters, International Law and Legal Studies
Concordia University
Certificate, Personal & Professional Coaching
SKILLS
ABOUT DIANA TAPIA
I\'m a seasoned professional with over a decade of experience in global account and partnerships management, revenue generation, and client relationship building. My career has spanned various industries, including in-flight services, entertainment, and online platforms. In addition to excelling in corporate roles, I\'ve successfully built and grown my own business, showcasing a dynamic and entrepreneurial spirit.Fluent in English, French, and Spanish, I bring a multicultural perspective to the table and have a knack for seamlessly connecting with diverse stakeholders. I specialize in bridge-building, prioritizing collaboration, honesty, trust, and respect in all professional interactions.Whether facilitating negotiations with finesse or contributing as a dedicated team player, I approach interactions with enthusiasm and a steadfast commitment to professionalism. Proficient in account management, streamlined processes, and project management, I leverage tools such as Microsoft Office, Salesforce, Asana, and ClickUp to ensure accurate and timely task completion.My determination and resilience shine under pressure, allowing me to consistently achieve tough targets and projects, both independently and collaboratively.Let\'s connect and explore opportunities for collaboration!
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