Divyansh Singh
Client Relationship Manager - Hive Five SaaS Solutions
- Role
- Customer Relations Manager at Hive Five Saas Solutions
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
Experience
Customer Relations Manager
Jan 2024 — Present · Rajnandgaon, IN
Developing and nurturing strong relationships with both new and existing customers to foster loyalty and retention.Serving as the main point of contact for customer inquiries, feedback, and complaints, and resolving issues promptly to maintain high customer satisfaction.Collaborating with sales, marketing, and support teams to enhance the overall customer experience and align service delivery with client needs.Identifying new business opportunities, such as upselling and cross-selling relevant products or services to existing clients.Conducting customer satisfaction surveys, analyzing results, and utilizing CRM tools to monitor customer data and interactions for continuous improvement.Preparing regular reports on customer engagement and proposing strategies for ongoing relationship enhancement.Representing the company’s values and culture in customer communications to strengthen organizational reputation.
Education
Yeshwantrao Chavan College of Engineering - YCCE
Bachelor of Engineering (BE), Mechanical Engineering
2007 — 2012
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