Dishika Katyal
Sr. CS & Fraud Operations Associate | KYC | AML | Transaction Monitoring
- Role
- Customer Service Associate at Sutherland
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
Experience
Customer Service Associate
Jun 2023 — Present · Mumbai, IN
Domain: Lost, Stolen & Compromised Debit Cards | Fraud HandlingInvestigated customer reports of lost / stolen / compromised debit cards and assessed potential fraud risk.Verified card activity patterns to differentiate legitimate vs suspicious transactions.Conducted identity verification and account-holder authentication to prevent misuse.Analysed unusual withdrawal attempts, location mismatches, merchant anomalies, and velocity patterns.Flagged potential fraud cases to specialized AML / risk teams with accurate case notes and documentation.Assisted customers in blocking compromised cards, initiating disputes, and securing accounts.Maintained 98%+ accuracy in handling sensitive financial data and following compliance SOPs.Collaborated with QA teams to improve fraud detection workflows and reduce repeat incidents.
Education
Adarsh public school vikas puri
Business/Commerce, General
Delhi University
Bachelor of Commerce - BCom, Accounting and Finance
Delhi University
Master of Business Administration - MBA, Operations Management and Supervision
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