Dishari Palit

Experience

1. Sales Operations Specialist

   Red Hat

   Sep 2019 — Present · Pune, IN

   Manage end-to-end sales operations processes, including opportunity tracking, quoting, and order fulfillment.• Utilized Salesforce and Apttus CPQ to generate accurate and efficient quotes and contracts.• Collaborate with sales, finance, and legal teams to ensure compliance and streamlined contract execution.• Oversee order management and quote-to-cash cycles, ensuring timely invoicing and revenue recognition.• Involved in CRM hygiene and data governance.• Analyze sales performance metrics and provide actionable insights to leadership.• Spearheaded the implementation of several solutions and identified automation opportunities to improve sales efficiency. Work on ad-hoc activities like report creation and data analysis.• Enabled sales teams via training, playbooks, and process optimization.Managed quote approvals, optimized order processing workflows, discounting strategies, and pricing configurations.• Led projects on ticket routing optimization and feedback analysis to improve SLA compliance and stakeholder satisfaction. Automated complex opportunity creation via a custom calculator, reducing turnaround time, streamlining approvals, optimizing resource use, and accelerating revenue recognition.• Handle a team of 8 individuals focusing on EMEA, NA, and LATAM.

Education

• Calcutta University, Kolkata

  Bachelor of Science - BS

  2008 — 2012

• Symbiosis Centre for Management Studies- Pune

  Post Graduate Diploma in Business Administration, Marketing

  2015 — 2017

Skills

• Market Research
• Marketing
• Lead Generation
• Vendor Management
• B2b
• Relationship Management
• Customer Satisfaction
• Business Process Outsourcing (Bpo)
• Telecommunications
• Customer Relationship Management (Crm)
• Business Development
• Call Centers
• Team Management
• Demand Generation
• Cold Calling
• Crm
• Management
• Customer Retention
• Sales
• Customer Service
• Bpo
• Business-to-Business (B2b)