Dishant Marwaha
Executive Housekeeper @Roseate Hotels & Resorts
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WORK HISTORY
Executive Housekeeper @Roseate Hotels & Resorts
New Delhi, IN
EDUCATION
Itc HMI
Management Training
IHM
Bachelor im hospitality
St.Marks School
Business/Commerce, General
XLRI Jamshedpur
Master of Business Administration - MBA
ABOUT DISHANT MARWAHA
15 years of managerial experience in accommodation operation, daily operations and manpower planning for luxury business properties ranging from 200 to 450 keys. Active at collaborating with public area cleaners, managing housekeeping and laundry functions, and accommodating special requirements of VIP guests. Demonstrated excellence in assigning duties to other staff and giving instructions regarding work methods and routines. Hands-on experience in pre-opening planning and development of Best Practices, SOP/UOP’s, training, welfare and mentor ship for staff, peers and contractual partners. Worked for diverse properties and locations under Sheraton and Luxury Collection brands of Starwood/Marriott International Hotels. Adapt at droving business excellence, fostering effective relationships, managing client experience, and resolving escalations. Experienced in formulating operating procedures and service standards. Enhancing Personalization elements resulting in customer delights.Customer engagement & interaction resulting in bringing guest delight. Resulting in positive wow score of the department & capturing good comments of residential guests.
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