Dishank Gour
Analyst @Deloitte
- Role
- Analyst at Deloitte
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Dishank Gour
I am an ITIL-certified professional with over 4 years of experience in ITIL Service Management, specializing in Incident Management, Problem Management, Service Delivery, Client Servicing, and Customer Support. I have a proven track record of managing the end-to-end Major Incident Management lifecycle while ensuring SLA compliance and delivering exceptional results.Accountable for overseeing multiple projects within the Service Management portfolio, ensuring successful delivery and achieving KPI targets.Strong expertise in managing ITIL process verticals, including implementing process improvements and quality initiatives to enhance performance levels.Skilled in stakeholder collaboration, driving operational excellence, and fostering client relationships to achieve organizational goals.With a comprehensive understanding of IT services and processes, I am dedicated to delivering value-driven solutions and continuously optimizing workflows for maximum efficiency.
Experience
Analyst
Apr 2025 — Present · Hyderabad, IN
Education
G.H.Raisoni College of Engineering
Bachelor of Science - BS
2019 — 2022
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