Dishan Gohel
Support Agent @Inabit
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WORK HISTORY
Support Agent @Inabit
Conducting Know Your Customer (KYC/KYB) procedures for incoming clients, ensuring compliance with regulations and meticulous handling of crucial documents.• Proficient in meticulously documenting FAQs, support processes, and crafting detailed scripts for instructional product support videos. Skilled in recording and editing videos to facilitate troubleshooting processes and enhance user understanding of product functionalities.• Developing comprehensive end-to-end customer support processes tailored to meet diverse client needs, enhancing efficiency and elevating customer satisfaction levels.• Liaising with various departments within the company to ensure service and address any issues that may require cross-departmentalcollaboration.• Providing critical support for back-end operations, contributing to overall systemfunctionality and user experience.• Identifying, tracking, and coordinating the resolution of customer issues and queries,escalating them as necessary to ensure customer satisfaction.• Thoroughly documenting the intricacies of support workflows, facilitating seamless knowledge transfer and continuous improvement initiatives within the support team.
EDUCATION
Ahmedabad University
Bachelor of Technology (B.Tech.), Information and Communication Technology
George Brown Polytechnic
Post Graduate Certificate, Blockchain Development
Seneca Polytechnic
Post Graduate, Information Technology Project Management
ABOUT DISHAN GOHEL
Hello, I\'m Dishan, bringing expertise in Information Technology, Blockchain Development, and Project Management to the table.I hold a Bachelor\'s degree in Information and Communication Technology and expanded my knowledge with a focus on Blockchain Development at George Brown College in Canada.My experience as a Customer Success Associate allowed me to excel in onboarding, technical support, and seamless customer experiences, achieving remarkable results.I offer exceptional technical skills, adeptness in project management, and a commitment to staying at the forefront of industry trends.Currently, I\'m driven to contribute my skills to dynamic teams and collaborate on innovative projects.If you have any questions, opportunities feel free to reach me at d••••••••@gmail.com
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