Disha Bukkasagaram
Guest Service Representative @Graduate Hotels
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WORK HISTORY
Guest Service Representative @Graduate Hotels
Bloomington, IN, US
As a Front Desk Associate at Graduate Bloomington, I supported daily hotel operations by delivering high-quality guest service and ensuring efficient front desk operations in a fast-paced hospitality environment.• Managed guest check-ins and check-outs while maintaining accurate reservation records and payment processing, ensuring a smooth and welcoming guest experience.• Assisted guests with reservations, room requests, and general inquiries, providing prompt and professional customer service.• Resolved guest concerns and service issues in real time, helping maintain high guest satisfaction and positive guest relations.• Coordinated with housekeeping and operations teams to ensure room readiness, accurate occupancy tracking, and efficient turnover during high-demand periods.• Handled phone inquiries and booking requests, supporting reservation management and daily front desk communications.
EDUCATION
Indiana University Bloomington
Bachelor of Science - BS, Health/Health Care Administration/Management
ABOUT DISHA BUKKASAGARAM
I am a senior at Indiana University studying Healthcare Management and Policy with a strong interest in consulting, business strategy, and financial analysis within the healthcare industry.Through my internship at UnitedHealth Group, I supported initiatives focused on employee development, organizational culture, and internal process improvement while working with the Culture, Experience, and Talent team. I also previously worked as a Junior Data Analyst Intern, where I gained experience analyzing healthcare data and contributing to operational improvements.These experiences have strengthened my interest in solving complex organizational challenges and using data-driven insights to improve how healthcare organizations operate. I am particularly drawn to consulting because it combines analytical problem-solving, collaboration, and strategic thinking to help organizations operate more effectively.I will be graduating in June 2026 and am currently seeking opportunities where I can continue developing my skills in strategy, analytics, and organizational improvement while contributing to meaningful work in healthcare and business.
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