Disha Madan

About Disha Madan

Experienced Sr Integration Manager and Technical Relationship Manager with a demonstrated history of working in the IT service management and travel industry for more than 12 years. Skilled in API integration (testing and certifying our connectivity partners on connectivity APIs which includes GraphQL, REST API, and JSON APIs), end to end project management, Trend Analysis, IT Service Management, Problem Management, Root Cause Analysis, and leading training.I work with Expedia\'s Mentoring team as a Highly Motivated Mentor in APAC facilitating Speed mentoring and Woman-Woman mentoring sessions and promoting mentoring program within Expedia Group. Also, working part of the Asian community at Expedia Group (ACE) promoting Inclusion and Diversity by spreading awareness of Asian and Pacific Islander (API) culture through events, volunteer efforts, and professional development opportunities in Expedia Group.

Experience

1. Senior Technical Account Manager

   Expedia Group

   May 2024 — Present · Chicago, IL, US

   Lead API Playbook projects in connectivity ecosystem with crossfunctional teams and contribute significantly to quality delivery within established SLAs.• Lead the development of global processes for API adoption and help define the standards for minimum certification requirements.• Collaborate with technical partners (3rd party connectivity providers and chains) and product and development teams to design technical solutions and provide detailed specifications that satisfy scalability, reliability, and performance goals.• Develop project schedules, define timeframes, pro actively manage risks, and prioritize tasks with the product and engineering teams to deliver intended objectives within the agreed timeframes, ensuring that requirements are completed.• Communicate technical and business concepts confidently to upper and mid-level management.• Drive adoption and integration of our lodging connectivity capabilities and API solutions, optimize existing adopted solutions, monitor, and take corrective action against adopted API connectivity successmetrics with external 3rd party connectivity providers and chains.• Coordinate with engineering and product team members to share partner feedback for new product development and enhancements.

Education

• Lovely Professional University

  Bachelors in information technology, information technology

  2008 — 2012

Skills

• Problem Management
• Leadership
• Soft Skills
• 5 Why
• Reporting & Analysis
• Analytic Problem Solving
• Csi
• Network Security
• Tcp/Ip
• Java
• Networking
• Antivirus
• Windows
• Wireless Networking
• Trend Analysis
• Pareto Analysis
• Investigative Reporting
• Testing
• Macintosh Applications
• C
• Itil
• Management
• C++
• Technical Writers
• Problem Solving
• C#
• .net
• Root Cause Analysis
• Root Cause Problem Solving
• Process Improvement
• Team Management
• Html
• Software Installation
• Trend Research
• Microsoft Office
• Quality Assurance
• Routers
• Service Management
• Operating Systems
• Sql