Gerardo di Sapio
Service Consultant Ai Agent @Zendesk
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WORK HISTORY
Service Consultant Ai Agent @Zendesk
Berlin, DE
In my role at Zendesk, I facilitated the successful onboarding and optimization of AI solutions for clients, enhancing their operational performance and business value. By closely collaborating with stakeholders, I ensured a seamless experience from consultation to deployment, ultimately driving growth and efficiency. My efforts led to significant improvements in client satisfaction and operational metrics.
EDUCATION
CareerFoundry
Weiterbildung, UX design
Università di Napoli L'Orientale
Bachelor's degree, Linguistic, Comparative and Related Language Studies
ABOUT GERARDO DI SAPIO
I bring cross-platform expertise from working with diverse tech stacks and conversational AI platforms, translating complex requirements into elegant, scalable solutions. With deep enterprise delivery experience, I’ve led multi-phase rollouts, navigated complex stakeholder landscapes, and driven adoption across global teams. I bridge the gap between AI architecture and business impact, ensuring every solution delivers measurable value and elevates customer experiences.At Zendesk, I partner with stakeholders to implement and optimize AI tools, ensuring smooth onboarding and maximum impact. By focusing on enhancing client satisfaction and improving operational metrics, I contribute to measurable success across diverse industries. My role builds upon previous experience leading AI-driven customer experience projects, where I integrated cutting-edge technologies to streamline processes and drive strategic alignment.
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