Dirk Werner

WORK HISTORY

EDUCATION

ABOUT DIRK WERNER

Social Skills: • Strong communicational skill combined with team player skills, self-confident, empathic, reliable and assertive Professional Skills: • Marketing, Sales- and Operations specialist in the telecommunication industry since 1992 for direct and indirect sales channels • Long-term experience in the development and implementation of CRM best practices as a competitive advantage: Customer Experience, Customer Touchpoints, Customer Journey, Digitalization • Establish trustworthy relationships with different stakeholders up to C-Level in the shortest possible time • Development of new services, product and process standardization, quality assurance in marketing projects, direct and indirect sales channels in the mass market • Leadership in/of matrix organizations, excellent key account management in large projects • Experience working with international (virtual) teams • Change Management (also international) • P&L responsibility / budget management Leadership skills: • Leadership instead of management as the number one top priority: Learning together: By bringing in own experiences and convincing the team on the best way, but also to reflect when arguments are well presented.