Raghavendra Srinivas
UX Researcher (Specialised in CX) | Project Management | Product Research | Technology Consulting Enthusiast | Consumer Insights | Market Research | Data Analytics
- Role
- Customer Experience Consultant at Autodesk
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Raghavendra Srinivas
Customer Experience and Insights leader with 8+ years of experience delivering global…
Experience
Customer Experience Consultant
Aug 2025 — Present · Bengaluru, IN
Drove experience management initiatives, analysing customer feedback through CSAT, NPS, and other key survey metrics to uncover insights and shape engagement strategies. • Designed and maintained real-time dashboards for continual monitoring of survey results, empowering leadership with data-driven decision-making.• Translated complex Voice of Customer (VoC) data, including CSAT and NPS trend analysis, into actionable recommendations to improve satisfaction, adoption, and retention.• Managed cross-functional projects, ensuring timely delivery of survey programs, dashboards, and customer experience initiatives. Conducted user acceptance testing (UAT) to validate and enhance customer-facing platforms.• Streamlined Qualtrics survey review and approval processes to ensure quality, compliance, and consistency. Supported survey operations and customer on-boarding, enabling seamless program execution and positive first-time experiences.
Education
Ramaiah Institute Of Technology
Master of Technology - MTech, Biotechnology
Nagarjuna College Of Engineering and Technology
Bachelor of Engineering (BEng), Biotechnology
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