Dipuraj Thapa
AI-Enabled Leader & Brand Consultant | Scaling AI Operations, Cross-Functional Teams, and Process Excellence
- Role
- Deputy General Manager Operations at Cognizant
- Location
- Bengaluru, IN
- LinkedIn followers
- 500 followers
About Dipuraj Thapa
Strategic and execution-driven Operations Leader with 18+ years of experience managing high-performance teams, driving large-scale process optimization initiatives, and integrating AI and automation to enable business transformation. Proven success leading cross-functional operations for Fortune 500 companies (Cognizant, Dell, Genpact) and high-growth startups. Currently focused on AI-enabled process improvement, scalable AI-integration, and operational excellence. Skilled at managing AI developer teams, optimizing vendor ecosystems, and delivering business outcomes aligned with product innovation and organizational growth. Targeting senior leadership opportunities to architect future-ready operational systems, lead cross-functional AI-driven teams, and support strategic scaling efforts toward General Management responsibilities. Core Competencies- AI-Enabled Business Operations Leadership - AI Tool Integration and Automation Strategy - Cross-Functional Team Scaling (10–400+ Associates)- Process Excellence and Continuous Improvement - Vendor and Client Ecosystem Management - Operational Strategy for AI Products and Services - Stakeholder and Executive Communication - Change Management & Business Transformation
Experience
Deputy General Manager Operations
Nov 2022 — Present · Bengaluru, IN
Career Highlights & Key Achievements:1. Vendor Management Program for Google-> Spearheaded the setup of Business Analysis, Reporting, and Data Analytics functions, enabling effective vendor oversight-> Developed Process Maps, SOPs, operational metrics, and performance tracking frameworks, aligning vendor deliverables with business goals-> Implemented reward and penalty mechanisms to enhance vendor accountability and service quality.2. IT Asset Management & Operations for Google -> Led IT asset lifecycle management process improvement initiative, including ticket management, hardware (laptop/desktop) handling, and Audio-Visual room services-> Conducted process audits, compliance assessments, and LOC audits to ensure service excellence. Managed P&L, budgeting, and financial reporting to optimize vendor costs and operational performance.3. Operations for LinkedIn\'s Trust & Safety, Sales, and Marketing Divisions -> Successfully managing 360+ associates, establishing processes across Trust & Safety, Sales Navigator, and Linked Pages-> Designed and implemented frameworks for recruitment, training, operations, WFM, reporting, and analytics-> Excelled in stakeholder management, process transformation, and financial oversight through billing, budgeting, and P&L management.What I Bring to the Table-> Leadership & Strategic Execution: Expertise in leading multi-disciplinary teams across business operations, IT asset management, and process improvement projects-> Stakeholder & Client Management: Strong relationship management skills with C-suite stakeholders, ensuring alignment with business objectives and seamless delivery of KPIs-> Process Optimization & Excellence: Passionate about leveraging data insights and process frameworks to drive continuous improvement and enhance business outcomes.
Education
IADC
Bachelor's Degree, Biotechnology
2001 — 2004
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.