Dipuraj Thapa
Senior Manager
- Role
- Deputy General Manager Operations at Cognizant
- Location
- Bengaluru, IN
- LinkedIn followers
- 500 followers
About Dipuraj Thapa
Business Operations | Process Excellence | Vendor Management | Digital Marketing | Cross-functional Leadership Dynamic and results-oriented leader with over 17 years of experience at companies like Cognizant, Dell, Tesco HSC, and Genpact driving strategic operations, vendor management, process excellence, and business growth for Fortune 500 clients including Google and LinkedIn. Adept at managing complex programs, setting up large-scale operational frameworks, and leading diverse, cross-functional teams, with expertise in new process setups. A proven track record of delivering impactful business outcomes through operational precision, data-driven strategies, and continuous process optimization.
Experience
Deputy General Manager Operations
Nov 2022 — Present · Bengaluru, IN
Career Highlights & Key Achievements:1. Vendor Management Program for Google-> Spearheaded the setup of Business Analysis, Reporting, and Data Analytics functions, enabling effective vendor oversight-> Developed Process Maps, SOPs, operational metrics, and performance tracking frameworks, aligning vendor deliverables with business goals-> Implemented reward and penalty mechanisms to enhance vendor accountability and service quality.2. IT Asset Management & Operations for Google -> Led IT asset lifecycle management process improvement initiative, including ticket management, hardware (laptop/desktop) handling, and Audio-Visual room services-> Conducted process audits, compliance assessments, and LOC audits to ensure service excellence. Managed P&L, budgeting, and financial reporting to optimize vendor costs and operational performance.3. Operations for LinkedIn\'s Trust & Safety, Sales, and Marketing Divisions -> Successfully managing 360+ associates, establishing processes across Trust & Safety, Sales Navigator, and Linked Pages-> Designed and implemented frameworks for recruitment, training, operations, WFM, reporting, and analytics-> Excelled in stakeholder management, process transformation, and financial oversight through billing, budgeting, and P&L management.What I Bring to the Table-> Leadership & Strategic Execution: Expertise in leading multi-disciplinary teams across business operations, IT asset management, and process improvement projects-> Stakeholder & Client Management: Strong relationship management skills with C-suite stakeholders, ensuring alignment with business objectives and seamless delivery of KPIs-> Process Optimization & Excellence: Passionate about leveraging data insights and process frameworks to drive continuous improvement and enhance business outcomes.
Education
IADC
Bachelor's Degree
2001 — 2004
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