Dipu Dodiya
Restaurant Technology Analyst @KFC Canada (Yum! Brands Subsidiary)
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WORK HISTORY
Restaurant Technology Analyst @KFC Canada (Yum! Brands Subsidiary)
Vaughan, ON, CA
Oversee IT service operations covering incident resolution, request fulfillment, and problem management, ensuring timely resolutions and stakeholder communication.Manage menu items across platforms(POS/OC/Aggregators), maintaining accuracy and alignment with business goals through regular audits and quality checks.Work closely with technology vendors to ensure proper setup and configuration of menu items, facilitating seamless integration into restaurant systems.Provide ongoing support to staff for menu-related technology issues, ensuring smooth operation during peak service times.
ABOUT DIPU DODIYA
I am a versatile tech professional with a strong foundation in restaurant technology, currently serving as a Restaurant Technology Analyst at KFC Canada (Yum! Brands Subsidiary). In my role, I oversee IT service operations, focusing on incident resolution, request fulfillment, and problem management to ensure timely resolutions and effective stakeholder communication. I manage menu items across platforms, conducting regular audits to maintain accuracy and alignment with business goals.My technical toolkit includes proficiency in Microsoft Office and programming languages such as HTML, CSS, JavaScript, Spring Boot, PHP, Angular, SQL.NET, C#, C++, and Java. My adaptability allows me to quickly learn new languages and technologies, making me a valuable asset in collaborative environments. Fluent in English, Hindi, and Gujarati, I prioritize effective communication and thrive on supporting teams to overcome technology-related challenges. I am excited about opportunities to leverage my skills and contribute to innovative projects in the tech landscape.
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