Dipti Jha

Client Success Manager @People Staffing Solutions

As a Client Success & BD Manager, my responsibilities include: 1. Business Development & New Client Acquisition - Lead Generation through networking & referencing, Email Marketing, Social Media campaigns; Pitching business to new clients; Understanding their business needs, pain points and most importantly maintaining a healthy relationship. Prepare client-centric presentations; vet and draft agreements; visit clients for meetings; present PPTs and close deals. Revenue Generation - Building mutually benefiting relationships with clients and candidates. Work as part of a passionate operations team; prepare strategies to close positions and generate revenue for the organization. Client Acquisition Strategy – Market Trend Analysis; Market Mapping & Penetration; Data Mining and Research; Brainstorming strategies with team and implementing them to effectively acquire a client; Managing and delivering expectations of clients; fulfilling client expectations. Process Excellence – Mastering the recruitment process by initiating best practices in the organization and ensure to deliver the best in the industry. Add value to processes, systems, policies, and culture by becoming an enabler and a highly engaged and proactive consultant of the growing business. Client Success Management - Proactively partnering with clients to ensure they are successful in their business goals. Right from onboarding a client till candidate joining, ensure the process is seamless and smooth. Delivery management within specified TAT. Managing grievances and escalation.