Dipti S.
- Role
- Senior Customer Service Officer at Mphasis
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Dipti S.
3H – Haven of Health and HomesAt 3H, we believe that true wellness is built where you live.We design and promote spaces that nurture health, harmony, and holistic living.What 3H stands for:Heaven of Health and Homes – where well-being meets intentional living.Join the journey toward better living.#3HLifestyle | Wellness starts at home.
Experience
Senior Customer Service Officer
May 2025 — Present · Pune, IN
Customer Service Officer at Mphasis | Expert in Problem Resolution, SLA Management, and Customer Experience.I am a highly motivated and results-oriented professional dedicated to delivering exceptional customer support while upholding strict operational standards.Core Proficiencies include:• Customer Excellence: Leveraging Active Listening and strong Probing Skills to accurately diagnose issues and ensure timely, tailored problem resolution, consistently driving high CSAT scores with 99.9% quality rating• Process Efficiency: Proficient in Multi-System Navigation and maintaining Accurate Data Management/Documentation across all interactions (calls, chat, email). Reliably meet stringent SLA targets and compliance requirements.• Communication: Fluent in Clear Business Communication (verbal and written). I possess a customer-centric mindset and take full Ownership of inquiries from initiation to successful closure.• Adaptability: Highly Adaptable to fast-paced environments, rotational shifts, and quickly mastering new processes or proprietary systems.
Education
Frankfinn institute of Airhostess training
Diploma, Aviation/Airway Management and Operations
Indira Gandhi National Open University
Under Graduation , Bachelor of Arts General
Lajpat balika vidyalaya
Higher secondary, Arts
2015 — 2017
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