Diptendu Mukherjee
- Role
- Quality Specialist - Spanish at Amazon
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Diptendu Mukherjee
Experienced IT Analyst in Spanish with a background in history and a passion for language…
Experience
Quality Specialist - Spanish
Jul 2024 — Present · Hyderabad, IN
Monitored and evaluated the quality of customer interactions in Spanish, ensuring compliance with Amazon’s service standards and identifying areas for improvement.•Assessed operational workflows and implemented process improvements to enhance overall service quality and optimize customer satisfaction in Spanish-speaking regions.•Collaborated with cross-functional teams to design and execute training programs, empowering employees to deliver high-quality service and meet operational targets.•Identified and addressed quality issues proactively, monitoring key metrics and suggesting corrective actions to prevent recurring problems.•Utilized advanced communication skills in both Spanish and English to engage stakeholders, conveying complex information clearly and supporting improvements in team effectiveness.
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