Diptarka Saha

About Diptarka Saha

Value-driven Business Analyst with 8+ years of experience, specializing in capturing business needs, identifying value drivers and driving business growth. Successfully translated business requirements into digital solutions and optimized workflows using Agile methodologies, contributing to C4+ value of $60 million for the Shell Payments and Settlements business vertical.

Experience

1. Business Analyst

   Shell

   Dec 2020 — Present · Bengaluru, IN

   Lead SME of the Payments and Settlements vertical, responsible for the delivery of key Shell digital platforms – Shell Fleet Hub, Global Fleet Net, Shell App, eToll Manager and Connected Customer programs, for Shell’s B2B and B2C customers across multiple markets globally.• Leading the end-to-end requirements lifecycle and delivery of the payments roadmap, ensuring translation of business needs and system capabilities into digital solutions.• Driving the elicitation of functional, non-functional and technical requirements, and quality assurance, to deliver efficient, robust and secure solutions, compliant with Shell\'s Information Risk Management controls, resulting in 30% YOY growth in adoption for Shell Fleet Hub through customer onboarding, subscription and installment payment features.• Improved \'Customer Satisfaction Index\' by 12% by enhancing application functionalities and user experience, leveraging performance dashboards and loyalty metrics to identify opportunities, and provide data-driven recommendations for future roadmap planning.• Serve as the key link between business and technical teams, maintaining clarity, driving alignment, resolving ambiguities and ensuring seamless delivery across billing, invoicing, transaction processing, customer management and loyalty programs.• Implemented enhancements in user registrations, mobility management and transaction reporting, while cross-functionally collaborating with finance, sales and procurement, and external partners, to improve operational efficiency, delivering cost savings of ~$3 million.• Led the Opportunity Framing and prepared the BRD for the integration of a portfolio company (MSTS) into Shell, after interfacing with multiple teams across business mobility. Presented the BRD to the leadership team resulting in $5 million budget approval.

Education

• SVKM's Narsee Monjee Institute of Management Studies (NMIMS)

  Master of Business Administration - MBA

  2018 — 2020

• Institute of Engineering & Management, Kolkata

  Bachelor of Technology (B.Tech.)

  2012 — 2016

• Don Bosco School, Park Circus, Kolkata

  ICSE

  1998 — 2010

• Don Bosco School, Park Circus, Kolkata

  ISC

  2010 — 2012

Skills

• Microsoft Excel
• Powerpoint
• Microsoft Powerpoint
• Information Security
• C
• Programming
• Mysql
• Security Audits
• Databases
• Adobe Photoshop
• Debate
• Windows
• Risk Assessment
• Microsoft Word
• Public Speaking
• Network Security
• Photoshop
• Application Security
• Vulnerability Assessment
• C++
• Networking
• Html
• Security Operations
• Java
• Sql
• Asp.net
• Threat & Vulnerability Management
• Managed Security Services
• Security Auditing
• Oracle
• Operating Systems
• Microsoft Office
• Matlab
• Penetration Testing