Dipneet Singh Gujral

About Dipneet Singh Gujral

I am a seasoned IT and security risk management professional with over 15 years of experience in safeguarding enterprise environments. Certified in ITIL® and Lean Six Sigma White Belt, I specialize in identifying and mitigating IT security risks, ensuring compliance, and optimizing operational costs through strategic risk assessments and tailored control implementations.With a strong academic foundation—holding both a Master’s and bachelor’s degree in computer applications — I serves as a trusted liaison between clients and security auditors, navigating complex information security and privacy regulations with clarity and confidence. Known for a proactive approach and a passion for continuous learning, I remain deeply engaged with the evolving landscape of cybersecurity.

Experience

1. IT Security - Risk Management (North America, Philippines & Apac)

   TP

   Aug 2022 — Present · New Delhi, IN

   Perform risk assessments to identify IT security deficiencies/gaps and determine appropriate risk mitigation strategy with business suitable controls.Serve as primary liaison between the organization’s clients and security auditors, concerning information security and privacy incidents, laws, and policies.Works with global IT security team in the creation of policies, procedures, or guidelines to ensure the security and privacy of information and computer systems for Teleperformance.Identify and lead the appropriate subject matter experts to participate in the identification and analysis of risk scenarios.Serve as liaison between Information Technology, Operations, and administrative departments to maximize the adoption of and support for security plans and procedures within the organization.Align current business processes with client requirements and external security standards/obligations such as Visa PCI DSS, ISO27001 and ISO27002, HIPAA, BITS, etc.Review Statements of Work, Master Service Agreements, and other contracts for IT security obligations and identify areas of exposure.Completes all special projects and other duties as assigned

Education

• St Cecila's Public School

  Schooling, Commerce with Mathematics

  1989 — 2003

• Guru Gobind Singh Indraprastha University

  Bachelor of Computer Application (BCA), Computer Science

  2003 — 2006

• Guru Gobind Singh Indraprastha University

  Master's of Computer Application (MCA), Computers

  2006 — 2009

Skills

• Ccpulse
• Genesys Administrator
• Html
• Management
• Active Directory
• Windows Server
• Subject Matter Experts
• Outlook
• Microsoft Word
• Team Leadership
• Project Management
• Help Desk Support
• Customer Service
• Performance Management
• Servers
• Service Desk
• Oca
• Outsourcing
• Service-Level Agreements (Sla)
• Operating Systems
• Active
• Requirements Analysis
• Group Policy
• Genesys
• Customer Satisfaction
• Service Delivery
• Technical Support
• Team Management
• Troubleshooting
• Bpo
• IT Service Management
• Business Process Outsourcing (Bpo)
• Customer Experience
• Telecommunications
• Analysis
• Sla