Dipin Pavithran
Maitre D’Hotel Outlet at Silversea Cruises
- Role
- Maitre d Hotel Outlet at Silversea
- Location
- Fort Lauderdale, FL, US
- LinkedIn followers
- 500 followers
Experience
Maitre d Hotel Outlet
Nov 2017 — Present · Miami, TX, US
Establish and Execute Outlet SOP• Building Strong Relationship withpassengers/clients and be able to listen to theirrequirements and adapt service standards to catertheir needs.• Maintain employee performance by coaching,counselling and disciplining them and also keepingtrack of their performance by monitoring andappraising job results.• Develop and implement new company SOP byplanning and executing training programs.• Keeping the senior management updated onoutlet operations through timely and accuratereports.• Manage outlet operation, ensuring passengersatisfaction and revenue targets are achieved andexceeded.• Ensure the department costs are controlled andwhile also ensuring no compromise inpassenger/client satisfaction is being made.• Hold regular briefing and departmentcommunication meetings with the team.• Identifying potential targets or clients and buildingrapport with them to influence return to cruising with us.• Identifying key operational issues and coming upwith appropriate resolutions to address the same.• Managed all the dining venues on board & responsible for the public health compliances inthe assigned restaurant
Education
American Hotels & Lodging Educational Institute
Diploma, International Hospitality Administration
2008 — 2011
International Hospitality Administration
Bachelor of Arts - BA, Hospitality Administration/Management
Munnar Catering College, kerala
Bachelor of Arts (BA), international hospitality administration
2008 — 2011
Eurotech Maritime Academy
Certificate, STCW 2011 & STSDSD
Skills
- Research
- Hotels
- Menu Development
- Hospitality
- Banquets
- Editing
- Teaching
- Hospitality Management
- Fine Dining
- Public Speaking
- Resorts
- Tourism
- Microsoft Office
- Micros
- Budgets
- Food
- Microsoft Word
- Restaurants
- Photoshop
- Food
- Windows
- Negotiation
- Restaurant Management
- Hotel Management
- Outlook
- Hospitality Industry
- Event Management
- Pre-Opening
- Training
- Customer Satisfaction
- Food & Beverage
- Catering
- Opera
- Customer Service
- Management
- Strategic Planning
- Powerpoint
- Microsoft Excel
- English
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