Dipika Verma
Client Success & BRM Executive | Escalation & Quality Ops | Zendesk & Konnect Insights | SLA Management & Support Specialist.
- Role
- Brm at GOZOOP Group
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Dipika Verma
I help SaaS companies stop losing customers they didn\'t have to lose. For the last 5+…
Experience
Brm
Jun 2025 — Present · Mumbai, IN
Drive client relationships by ensuring seamless coordination between stakeholders and internal teams, fostering trust and collaboration.Resolve escalations efficiently while maintaining SLAs, leveraging Konnect Insights for tracking, follow-ups, and actionable reporting.Perform daily sentiment audits to analyse feedback, uncover trends, and pinpoint opportunities for service improvement.Partner with operations and support teams to enhance client satisfaction, retention, and overall experience.Monitor recurring issues and emerging trends, recommending process-level solutions that improve efficiency and service quality.Deliver regular insights and updates to stakeholders, strengthening communication, accountability, and performance outcomes.
Education
K.P.B Hinduja College of Commerce
Master degree in Business Economic
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