Dipika Das
US Healthcare, Been Managing Clients and helping Business, Managing KPI, SLA ,TAT and ensuring deliverables on time. Managing FTE across locations, overseeing Attrition and People management.
- Role
- Senior Service Delivery Manager at Medusind
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Dipika Das
Total 15+ years of experience including 8+ years of experience in voice based…
Experience
Senior Service Delivery Manager
Dec 2022 — Present · Shillong, IN
Education
Hindustan University
Master of Arts (M.A.), English Language and Literature, General
1999 — 2002
Guwahatti University, Guwahatti, Assam
Bachelor of Arts (B.A.), English Language and Literature, General
1996 — 1999
Skills
- Employee Engagement
- Talent Management
- Recruiting
- Performance Management
- Employee Relations
- Coaching
- Call Centers
- Team Management
- Human Resources
- Benefits Negotiation
- Talent Acquisition
- Sales
- Bpo
- Customer Service
- Sourcing
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