Dipika Das

US Healthcare, Been Managing Clients and helping Business, Managing KPI, SLA ,TAT and ensuring deliverables on time. Managing FTE across locations, overseeing Attrition and People management.

Role
Senior Service Delivery Manager at Medusind
Location
Chennai, TN, IN
LinkedIn followers
500 followers

About Dipika Das

Total 15+ years of experience including 8+ years of experience in voice based…

Experience

  1. Senior Service Delivery Manager

    Medusind

    Dec 2022 — Present · Shillong, IN

Education

  • Hindustan University

    Master of Arts (M.A.), English Language and Literature, General

    1999 — 2002

  • Guwahatti University, Guwahatti, Assam

    Bachelor of Arts (B.A.), English Language and Literature, General

    1996 — 1999

Skills

  • Employee Engagement
  • Talent Management
  • Recruiting
  • Performance Management
  • Employee Relations
  • Coaching
  • Call Centers
  • Team Management
  • Human Resources
  • Benefits Negotiation
  • Talent Acquisition
  • Sales
  • Bpo
  • Customer Service
  • Sourcing

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Dipika Das — Senior Service Delivery Manager at Medusind in Chennai, TN, IN | Unifers