Dipesh Rane

Experience

1. Senior Executive

   CMA CGM

   Nov 2018 — Present · Mumbai, IN

   Professional Experience: CMA-CGM SSC | Sr. Executive| 21st Nov 2018 to till date.Key Responsibilities & Achievements:Export Booking Operations: Handled end-to-end export booking processes for Singapore, Dubai, and Malaysia. Specialized in managing Standard, Reefer, and Special Equipment bookings including Hazardous, OOG (Out of Gauge), and Flexi-tank containers via INTRA and Direction platforms.Process Transition & Training: Travelled to Malaysia for process shadowing and successful transition of the Malaysia booking process from Agency (FO) to GBS. Led team training sessions and onboarding of new hires to ensure smooth handover and operational continuity.Coordination & Shipment Management: Coordinated with vessel planners, logistics, and cargo readiness teams for shipment approvals. Managed container release and shipment confirmations before gate-in.Customer Interaction & Issue Resolution: Handled customer interactions efficiently, resolving booking amendments, cancellations, and escalations to ensure high levels of customer satisfaction and service quality.Service Contract (SVC) & Rate Management: Created and amended SVC proposals based on agency and sales inputs. Ensured accurate filing of rates and surcharges in the SVC system and managed TLI (Tariff Line Item) filings for the US market under FMC guidelines.Quotation & Pricing Support: Processed export/import quotation requests for all countries. Reviewed and validated rate agreements in the OTPS system, comparing and updating pricing requests in line with agency/sales inputs.Container & Commodity Quoting: Provided quotes for various container types including Dry, Reefer, Hazardous, Flat Rack, Open Top, SOC Tanks, and Break-Bulk. Verified cut-off dates, commodity exemptions, and quote validity for accurate processing.Developed Excel tools and PowerPoint presentations to simplify complex processes. Regularly analysed workflows and proposed ideas to streamline operations.

Skills

• Account Reconciliation