Dipen Verma
Itsm Problem Manager @Scotiabank
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WORK HISTORY
Itsm Problem Manager @Scotiabank
Toronto, ON, CA
EDUCATION
Guru Gobind Singh Indraprastha University
Bachelor's degree, Business
Bharati Vidyapeeth, Pune
Master of Business Administration - MBA, Marketing
SKILLS
ABOUT DIPEN VERMA
I am a seasoned IT Service Management (ITSM) professional with over 22 years of experience, including 15+ years designing, implementing, and optimizing ITIL-aligned service management frameworks across enterprise-scale environments.My expertise spans Incident, Problem, Change, Release, and Capacity Management, with a strong track record of setting up ITSM processes, fine-tuning them for better KPIs, and driving continuous improvement through automation and governance. I’ve successfully led ITSM implementations and transformations for financial services, public sector, and global enterprise clients.I bring hands-on experience with leading ITSM and monitoring tools including ServiceNow, Remedy, ConnectWise & Power BI, alongside exposure to cloud technologies, and enterprise databases.Recognized for my ability to bridge ITSM with DevOps and SDLC practices, I ensure seamless integration of service management into agile development and release cycles. I excel at facilitating executive-level workshops, building stakeholder consensus, and delivering actionable reporting and insights that drive better decision-making and service reliability.
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