Dipendra Maharjan
Senior Information Technology Support Analyst @CGI
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WORK HISTORY
Senior Information Technology Support Analyst @CGI
Resolved technical issues for end-users efficiently, achieving a 95% first-contact resolution rate, ensuring minimal disruption to business operations• Spearheaded the delivery of high-quality desktop support across a variety of platforms, achieving an 85% first-call resolution rate and enhancing overall user satisfaction• Diagnosed and resolved complex software issues for Windows, macOS, and Linux environments, ensuring minimal downtime and maximum operational efficiency• Configured and troubleshot network devices (routers, switches, VPNs), ensuring secure and uninterrupted network connectivity for remote and on-site teams• Administered and optimized LAN infrastructure, ensuring network performance, reliability, and uptime across enterprise environments• Streamlined IT workflows using Jira, reducing average ticket resolution time by 90% through improved prioritization and tracking• Installed, configured, and maintained network devices (routers, switches, firewalls), ensuring continuous uptime and robust security• Led IT audits, identified outdated systems, and replaced them to enhance infrastructure performance and reduce operational inefficiencies
EDUCATION
Bal Deeksha Sadan Nepal
Intermediate(+2)
Khwopa Engineering College
Computer Engineering
SKILLS
ABOUT DIPENDRA MAHARJAN
I lead a team of IT professionals to address the IT needs and requirements of over 150…
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