Dipen S.
Business Analyst TATA Air India, ExAccelya Singapore Airlines Cathay Pacific Airways Thomascook WNS
- Role
- Manager Commercial IT & Channels at Air India Limited
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Dipen S.
I have overall 19 years experience business analysis, airline industry, customer success. MBA diploma in business mngt from Symbiosis. IATA UFTAA certified professional having experience of Airline revenue mngt, Revenue integrity, Quality assurance & strong domain knowledge,My people-friendly nature helps me get along easily with passengers, my teams & colleaguesCustomer facing as well as back office, Airline solution mngt, PSS Migration, NDC follower, Offer & One Order XML Problem solving, Techno functional, NDC One Order OOSD, Product Owner who bridges gap between various stake holders. AGILE, SCRUM, SDLC, UAT, RTM, AHA, JIRA, Project Management.I enjoy in a change agent role quite naturally.Quality assurance Lean & Six sigma,VSM, Ishikawa, Fishbone, Root cause, RCA. GB projectsSurvey designing, Survey insights for VOC & VOERPA consultant - While in Quality function, I have worked in operationalizing RPA at work place as well as acted as an intermediary between various stakeholdersI continue to learn RPA as upskilling my profile.I have achieved UiPath Business Analyst certificationData analytics & expert Business insights identified.Gujarati Hindi Voice over dubbing artistWorked on enterprise tools - Amadeus, Galileo, MS Visio, Qlik view dashboard, SQL, BNMN
Experience
Manager Commercial IT & Channels
Jun 2024 — Present · Gurugram, IN
Education
Somaiya Vidyavihar University
Bachelor's degree, Accounting and Finance
2006
Symbiosis International University
Executive Post Graduate Diploma in business management, Business Administration and Management, General
2010 — 2012
IATA Training and Development Institute
IATA UFTAA Consultant level 2, Airline fare construction, types of journeys, NUC, Amadeus, Galileo GDS, E ticketing etc.
2007 — 2007
Somaiya Vidyavihar University
High School Diploma
2000
Skills
- Ticketing
- Team Leadership
- Iata
- Amadeus
- Airlines
- Tourism
- Customer Service
- Process Improvement
- Revenue Analysis
- Team Management
- Business Analysis
- Bpo
- Performance Management
- Leadership
- Management
- Training
- Vendor Management
- Business Process Improvement
- Operations Management
- Service Delivery
- Microsoft Excel
- Business Process Automation
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