Dibyashree Dipankar Jena
Scrum Master & Lead Business Analyst (CSPO®, CSM®, ITIL®) at Birlasoft
- Role
- Lead Business Analyst at Birlasoft
- Location
- Hyderabad, IN
- LinkedIn followers
- 500 followers
About Dibyashree Dipankar Jena
An extremely seasoned and reliable individual with a total of 11+ years of IT experience. • Excellent customer happiness record, possess exceptional analysis and judgment skills, oral and written language skills, and powerful problem-solving skills. • 6+ years in Salesforce Administration, Salesforce.com, Business Analysis, Project Management, Implementation & Delivery, Customer Account Management, Pre-sales, Scoping, Requirement Gathering, Stakeholder Coordination, Reporting, Dashboard & Charts, SCRUM & Agile methodologies • 3+ years Project Management, Business Analysis, SOW, LOE, RACI, Cross-Functional Communication, Organizational Strategy, Communication Strategy, Business Development • 2+ years with Incident Management, Problem Management, ITIL Framework • Working knowledge of 5 domains, Healthcare Insurance, Pharma, Healthcare, Aviation, Transportation & Energy
Experience
Lead Business Analyst
May 2022 — Present · Hyderabad, IN
Education
Cuttack College, Nayabazar, Cuttack
+2 Science, Mathematics, Physics, Chemistry, Biology, B
2004 — 2006
Bhadrak Institute of Engineering and Technology, (BIET), Bhadrak
Bachelor of Technology (B.Tech.), Information Technology, 7
2006 — 2010
Stewart School - India
10th, A
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