Dipankar Pradhan

About Dipankar Pradhan

Result-driven professional with comprehensive experience in the whole gamut of Operations, Revenue, Client Servicing, Business Excellence, Team Management, and Performance Management.A proactive planner with excellent abilities in devising product strategies, and developing effective processes, and operational workflows. Known for exceeding established goals and objectives.Proven ability to successfully analyze an organization\'s critical business requirements, and identify deficiencies and potential opportunities.Possesses good communication, interpersonal, intuitive, analytical, organizational, problem-solving, and leadership skills. Energetic and self-motivated team player/builder. Exhibits excellent oral and written communication skills in the local language. over 17 years of extensive experience in providing quality service to B2B and B2C sectors, meeting continuous internal and customer needs. Demonstrates expertise in team building and performance optimization, Places strong emphasis on factors optimization, trade compliance, and cost avoidance.Managing Retail Operations, Channel Management, Product Promotions, and Team Management. Currently holds the position of Associate Vice President at a reputed company, where responsibilities include creating brand awareness in the market to boost sales volume. Proficient in handling Franchisee Partners, Also experienced in Business Development Initiatives and formulation of retail and marketing strategies. An Out-of-The-Box Thinker with a proven record of accomplishment in increasing revenue, streamlining workflow, and creating a team work culture to enhance profitability. As a City Manager, developed strong Retail Expansion, Business Development Growth, LMD, and Supply Chain skills.Additionally, gained extensive experience in Business Development and Growth:Business DevelopmentAnalyze business potential, conceptualize, and execute strategies to drive sales, augment turnover, and achieve desired targets. Monitor competitor activities and devise effective countermeasures. Identify, qualify, and pursue business opportunities through market surveys and mapping as per targeted plans as well as through lead generation.Key ManagementInitiate and develop relationships with key decision-makers in Corporates for business development. Assess requirements and conduct negotiations for delivering need-based products to Key Clients. Ensure speedy resolution of queries and grievances to maximize client satisfaction levels. Maintain excellent relations with clients to generate avenues for further business.

Experience

1. Heading East India Operations

   Tata 1mg

   Jan 2018 — Present · Gurgaon, IN

   Supervise daily Supply chain & warehouse activities, including quality assurance, inventory control,space management, logistics, floor productivity, shipping, and customer serviceWarehouse Locations under my responsibility: Dhulagarh, Kolkata, Jamshedpur, Guwahati, Bhubaneswar,PatnaTATA 1mg Retail Stores (EAST division) in & out growth development.> Schedule and oversee warehouse team, and manage the flow and quality of work tomaximize efficiency and minimize overtime> Inspect equipment, tools, and machinery regularly, and oversee general maintenancewhen necessary> Meet regularly with leads to analyze productivity and develop actionable plans forloss prevention> Oversee and manage logistics for transporting products to customers and companyfacilities, communicating with Vendors and air partners to ensure efficient delivery ofpackages.> Franchisee Business Development for Respective Region> Identifying New Areas for Potential Business and Appointing Franchises> Managing Sales (ROI), and Turnover for New Partners/Franchises> Conducting Market Analysis to Establish Brands in Line with Existing Competitors.> Coordinating with the Legal Department to Finalize> Strategically Identifying New Sites and Available Locations/Properties in TargetedAreas for Brand Expansion with Viable Models.> Also handle Bulk & Blue Collar hiring.> Initiate and develop relationships with key decision-makers in corporate settings> Ensure speedy resolution of queries and grievances to maximize client satisfaction> Maintain excellent relations with clients to generate further business opportunities> Sales and Revenue Management > Control costs in all operations to ensure profitability> Motivate and engage all group staff through respective department heads.> Implement strategic and tactical sales and marketing plans in the region> Drive overall business development and sales growth through multi-tiereddistribution channels

Education

• University of Calcutta

  Master of Business Administration - MBA, Marketing

  2000 — 2003

• West Bengal University of Technology, Kolkata

  Master of Business Administration (M.B.A.)

  2007 — 2009

Skills

• Team Building
• Management
• Merchandising
• Customer Service
• Inventory Management
• Store Management
• Leadership
• Recruiting
• Vendor Management
• Business Strategy
• Marketing
• Retail
• Negotiation
• Sales
• Team Management
• Business Development