Dipanjona Paul.
Digital Transformation, Program Manager, PMP, MSP, SAP, HANA , Azure, Advanced Analytics, SIAM, SAP HANA brownfield implementation
- Role
- Service Integration and Management (Siam) at IBM
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Dipanjona Paul.
PMP® and MSP certified(Foundation and Practitioner) project management professional with…
Experience
Service Integration and Management (Siam)
Jan 2022 — Present · Kolkata, IN
Dipanjona is playing the role of a Service Integration Manager for a large FMCG Client which operates in Product centric model with multiple vendors onboard (Approx 1700+ HC). Dipanjona collaborates and leads integration with various partners to bring synergies, process compliance, defining operating level agreements, transformation. Some of the key responsibilities are - • accountable for service integration across multiple vendors• chair Strategic and Tactical Vendor Forums• creation, improvement and maintenance of the Service Management & Governance Manual (SM & GM) in alignment with Customer• has agreed Operating Level Agreement with each Service Provider• aligning with Customer’s Product Streams to ensure the SM & GM is serving the Streams well (together with the Product Stream Delivery Managers)• onboarding new Service Providers into the Ecosystem• Integrating across the various verticals within Organization and outside suppliers• Handle escalation regarding any issue or situation impeding end-to-end Product performance which cannot be resolved through direct interaction within the Vertical with the entity on which the Product’s operation relies• Ensure collaboration across the Ecosystem• Integrate Net Promotor Score for Customer product Streams
Education
Project Management Institute
PMP
2009 — 2009
Panjab University
BE, Electornics and Communication
1993 — 1997
Pine Mount School , Shillong
10
1990 — 1991
Lady Keane College, Shillong
12, Science
1991 — 1993
AXELOS Global Best Practice
MSP, Foundation and Practitioner
2019 — 2024
Skills
- Pmp
- Abap
- Performance Tuning
- Project Management
- IT Service Management
- Sap
- Idoc
- Change Management
- Enterprise Resource Planning (Erp)
- Pre-Sales
- Erp
- Sap Implementation
- Sap Erp
- Business Process
- Sap R/3
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