Dipanjan Chhetri
Sr. Mgr - Global Sales & Mktg | Global Supplier Partnerships | Specialized Paper Solutions & Sustainable Forest Products | Intl Growth & Market Expansion | Ex-Service Delivery Lead
- Role
- Customer Service Manager at Trinostic Technosol Llp
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
About Dipanjan Chhetri
Always eager to find practical solutions, build lasting relationships, and learn…
Experience
Customer Service Manager
Feb 2018 — Present · Kolkata, IN
Orchestrating key responsibilities to optimize team performance and elevate customer satisfaction.• Collaborating with upper management to conduct systematic assessments of individual and team effectiveness, driving continuous improvement.• Providing clear explanations to customer inquiries, systematically troubleshooting issues, and ensuring ongoing customer contentment through effective problem-solving.• Achieving human resource milestones by meticulously recruiting, selecting, training, and coaching personnel, contributing to the growth of a skilled and cohesive service team.• Adeptly guiding team members through intricate calls, defusing perturbed customers, and navigating issues beyond representatives\' capacities.• Compiling comprehensive performance reports, utilizing scrupulous data collection and analysis of agent-centric data.• Ensuring meticulous adherence to superlative practices within the team, elevating customer service benchmarks through strategic development, and cultivating enduring client relationships.• Vigilantly monitoring and addressing departmental intricacies and patron grievances, proactively resolving challenges to maintain operational efficiency.
Skills
- Management
- Networking
- Computers
- Morse Code
- Navigation
- Semaphore
- Operations Management
- Technical Analysis
- Online Marketing Analysis
- Website Promotion
- Data Management
- New Business Development
- Sql
- Project Coordination
- Blog Marketing
- Customer Relationship Management (Crm)
- Requirements Analysis
- Seamanship
- Web Content Management
- Team Leadership
- Software Quality Assurance
- Service Delivery
- Technical Support
- Internet Troubleshooting
- Business Analysis
- Social Media Marketing
- Technical Documentation
- Affiliate Marketing
- Strategic Planning
- Troubleshooting
- Business Strategy
- Business Process Improvement
- Operating Systems
- Computer Software Training
- Windows & Mac Operating Systems
- Team Management
- Tutorials
- Project Management
- Technical Leadership
- Crm
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