Dipam Nakum
Customer Service Representative, Cancellation and Retention Department @Firstsource
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WORK HISTORY
Customer Service Representative, Cancellation and Retention Department @Firstsource
Derby, GB
Provided exceptional customer service by assisting customers with inquiries and troubleshooting technical issues.• Handled customer complaints and escalations effectively and empathetically.• Assisted with account management tasks, including billing inquiries, service upgrades and downgrades, and payment processing.• Educated customers on products and services, helping them choose the most suitable packages.• Documented customer interactions and tracked issues to ensure a consistent and personalized experience.• Actively sought customer feedback to improve services and participated in training programs to stay updated on product knowledge.
EDUCATION
De Montfort University
Master's degree
Veer Narmad South Gujarat University, Surat
Bachelor's degree
ABOUT DIPAM NAKUM
I am a dedicated and highly motivated professional with a proven track record in customer…
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