Dipam Dey
production support analyst at Jp Morgan Chase| equity derivatives|python|devops|Kafka|Teraform|kubernates|Git|Ex - Natwest|Ex - Tcs
- Role
- Technology Support 2 at JPMorganChase
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Dipam Dey
Experience in resolving application environment related issues, working in L2 support capacity.• Aware of issue tracking, ticketing tools like Jira and ServiceNow. • Good analytical and communication skills.• Working in Power Automate tool to automate infrastructure related alerts with app to app connectivity.•Proficient in observability tools such as Splunk,Nagios, Grafana and Kibana. •Rapidly responding to all alerts, restoring or escalating Incident/Outage (SEV 1, SEV 2, SEV 3) issues as per established SLAs. • Assist Devops and Infrastructure Engineering teams in break fixes.•Monitoring spark jobs in Informatica,UC4 and Xgears.• Observe and report traffic and alert patterns.•Track all planned and unplanned Systems & Applications outagesthrough trouble ticketing systems and reporting tools. •Working knowledge in Linux, Unix and SQL.•Experience in Tableau Reporting Dashboard for monitoring end to end big data jobs.• Experience in Git and Github.
Experience
Technology Support 2
Mar 2025 — Present · Bangalore, IN
Education
College of Engineering and Management, Kolaghat (CEMK)
B.TECH
2014 — 2018
South Eastern Railway Mixed Higher Secondary School
Science
2012 — 2014
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