Dipak Dakave
Operations and Process | Tech Support | Planning and Execution | Power BI | Salesforce | Excel | SQL | Netsuite ERP | ServiceNow l CyberArk l Freelance Data Analyst | Converting Raw Data into Actionable Insights
- Role
- Senior Analyst-ll Infrastructure Services at DXC Technology
- Location
- Pune District, MH, IN
- LinkedIn followers
- 500 followers
About Dipak Dakave
With more than 6 years of professional experience, I’ve developed a well-rounded skill…
Experience
Senior Analyst-ll Infrastructure Services
Jan 2025 — Present · Bengaluru, IN
Provide advanced technical support to end-users for a variety of issues, including application and software troubleshooting, system configuration, and network connectivity.Resolve complex Office 365-related issues, such as account management, mail flow, OneDrive, Teams, Zoom and Outlook troubleshooting.Perform Active Directory user account management, including creation, modification, and deletion of accounts, group management, and password resets.Offer remote desktop support for end-users, diagnosing and resolving technical issues related to operating systems (Windows, macOS), applications, and hardware.Administer cloud desktop environments, ensuring seamless access to virtual desktops and troubleshooting related performance or access issues.Collaborate with other IT teams to escalate and resolve higher-level technical problems in a timely manner.Create and maintain detailed documentation of technical issues, resolutions, and user guides to streamline support processes.Train and guide junior support team members in troubleshooting techniques and best practices.
Education
Marathwada Mitra Mandal's College of Science, Pune 4
HSC
2011 — 2013
Fergusson College
Bsc
2013 — 2017
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